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Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?
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Speed Dial Options


The system supports the following types of Speed Dialing:

· Personal Directory - 1400 and 9500 Telephones only

Each user can store up to 20 frequently-dialed names and numbers in their extension. Personal Directory

numbers can be dialed quickly by pressing CONTACTS and dialing the first few letters of the person’s name.

Personal Directory numbers programmed for a particular extension are for use only at that extension.

· Personal Speed Dial (FEATURE 80 – 99) – ETR and Analog Telephones only.

Each user can store up to 20 frequently-dialed numbers (no name) in their extension. Personal Speed Dial

numbers can be dialed quickly by pressing FEATURE (or # at intercom dial tone on a single-line telephone)

and the two-digit speed dial code from 80 through 99. The Personal Speed Dial numbers programmed for a

particular extension are for use only at that extension.

On analog telephones, a user will press the # key (instead of the Feature key) then dial the 2-digit number.

· System Speed Dial – 1400 and 9500 Telephones only

System Speed Dialing is a shared list of up to 100 frequently-dialed names and numbers (FEATURE 600 –

699). All users on the system may use these numbers by pressing CONTACTS and dialing the first few letters

of the party’s name.

· System Speed Dial (FEATURE 600 – 699) – ETR and Analog Telephones only.

System Speed Dialing is a shared list of up to 100 frequently-dialed numbers (no name) up to 28 characters

in length. All users on the system may dial a System Speed Dial number by pressing FEATURE (or # at

intercom dial tone on a single-line telephone) and the three digit speed dial code, from 600 through 699

Station Lock / Unlock (FEATURE 21)

Station Lock helps to prevent unauthorized people from making outside calls from extensions. Users enter a

four-digit code on their telephone dialpad to “lock” your extension. To unlock the phone, the user enters the

identical code.

Station Message Detail Reporting (SMDR)

SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of

business, including Legal, Contact Centers, Sales and Real Estate.

Call reporting information allows users to:

· Detect any unauthorized calls.

· Bill clients or projects.

· Bill back by department.

· Reduce telephone costs by identifying the need to change telecommunications services

· Print Caller ID information.

The output is generally sent to a PC running an optional Call Accounting software package.

System Groups

PARTNER Version supports the following types of groups:

· Pickup Groups (4 Groups) (INTERCOM 6xx)

When a call rings at an extension assigned to a Pickup Group, a user at any other extension in the

system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature helps

when a user needs to answer calls on lines or pools not assigned to his or her telephone.

· Calling Groups (4 Groups) (INTERCOM 7x / *7x)

A Calling Group is a group of extensions that can be called at the same time. Any user in the system can

ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group. The

first extension to pick up the call is connected to the caller. A typical use of this feature is to have callers

ring into a Calling Group of sales representatives, or to create a “Page All” group.

· Hunt Groups (6 Groups) (INTERCOM 77G / *77G)

When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available

extension.

· Night Service Group (1 Group) (#504)

When Night Service is activated and a call comes in, all extensions assigned to the Night Service Group

ring immediately, regardless of normal Line Ringing settings.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 50

Issue 22.a.- (21 March 2011)

System Password ( #403)

Allows you to define a four-digit password that users can enter from system telephones to override dialing

restrictions (if the extension has access to an outside line) or turn Night Service on and off. Not available on

analog telephones.

Transfer / Transfer Return

You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the

switchhook on a single-line telephone.

Transferred calls return to the originating extension if they are not answered. You also can program the number

of times a transferred call rings before it returns to an extension.

Transfer Return to a Programmable Extension (#306)

This feature provides an option to re-route unanswered transferred calls to an alternate extension.

– Programmable on a per extension basis.

– The existing System Programming option, Transfer Return Rings, will be used to indicate

when transferred calls are returned to the Transfer Return extension.

If a call is routed to a transfer return extension and there are no available intercom appearances to terminate

the call, the call will continue to alert at the transfer destination until the transfer return extension becomes

available.

The default value for each transfer return extension is its own extension.

Unique Line Ringing (#209) / Override Line Ringing (#209)

This feature allows users to differentiate by sound which line is ringing by assigning a ring pattern to it. Once a

ring pattern is assigned to a line, incoming calls on that line ring with the assigned ring pattern.

– 8 ring patterns are available.

– Unique Line Ringing does not apply to DID calls because the channel used is not guaranteed.

– The default is pattern 1.

If the Override Line Ringing feature is active, then incoming calls on a line that ring at an extension ring with

the configured extension ring pattern.

Visual Voice Messaging

Supported on 1400 and 9500 digital telephones only. Allows the user to manage their voice mail messages via

their display. Features supported include:

· access new /old / saved messages.

· next and previous message.

· fast forward and rewind.

· pause message.

· save, delete and copy message to other users of the system.

· change default greeting.

· change password.

· change message status from old / saved to New.

Voice Mail Options

· Bypass Greeting

– After a call goes to an extension's voice mailbox, the caller can press the 1 key to bypass

the mailbox greeting and begin recording a message.

· Change Message Status to New (*06)

– This feature provides the ability to change the status of a message from Old or Saved to

New.

– Users can dial *06 at any time after the Old or Saved message begins to play through

the 3 second pause after the caller information portion of the message.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 51

Issue 22.a.- (21 March 2011)

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